Use these checklists when planning a community health initiative, reviewing a digital health tool or communicating during a public health concern. Adapt them to local context and involve qualified health professionals where appropriate.
01 / COMMUNITY HEALTH
Plan around a real need
Before designing a programme, establish who it should serve and what barrier it should address.
- Listen to affected people and local organisations.
- Describe the access gap in plain language.
- Check evidence and existing services before adding a new intervention.
- Set a specific, measurable objective and a way to learn from feedback.
02 / DIGITAL HEALTH
Check the safeguards
A promising tool also needs to be safe, understandable and accessible to the people expected to use it.
- Collect only the data needed for a clear purpose.
- Explain how data are used, stored and protected.
- Test language, disability and connectivity access needs.
- Keep appropriate professional oversight and a route for users to raise concerns.
03 / HEALTH INFORMATION
Pause before sharing a claim
In a fast-moving situation, a brief verification step can reduce confusion and avoid amplifying harmful misinformation.
- Check who published the information and when.
- Look for the original source, evidence and relevant context.
- Compare with current guidance from trusted public health authorities.
- If uncertain, say so clearly and avoid presenting speculation as fact.
04 / CRISIS RESPONSE
Coordinate with care
Crisis response works better when practical support respects local knowledge, privacy and dignity.
- Map urgent needs and existing support before deploying resources.
- Agree responsibilities and information-sharing with local partners.
- Protect personal information, especially for people in vulnerable situations.
- Plan how essential support can continue after the immediate response.
A note on useThis guide offers general planning and communication prompts. It is not medical advice, a clinical protocol or a substitute for direction from qualified health professionals and competent authorities.